Descriptions:
Centric IP hosted contact centre delivers on demand multi-site call centre ACD Predictive Dialer, Call Recorder IVR CTI CRM Workforce Optimization Intelligent Routing VoIP, computer telephony integration, Email Management Web Chat Web Collaboration Web Call-Back Video Real-time and Historical Reporting.
Hosted contact centre, telecommunications, technology, VOIP, Predictive Dialer, automatic call distribution (ACD), interactive voice response (IVR)